ISO and the final piece in the consumer puzzle
The two big titles of world standardization, International Assembly of Electricity and Electrotechnics (IEC) And Professional technical organization of technology development(IEEE), with help ISO organization to update Standard associated with Consumer affairs have taken action.
IEC/IEEE standard 82079-1 - Preparing information for Use of products (Instructions for use) - Section 1:General principles and requirements, helps manufacturers to provide customers with clear information on how to use their products. The German Standard Institute in compiling this Standard has contributed. The Consumers Council of this organization believes, Standard The mentioned plays an important role in Increasing confidence and health of consumers to perform.
In 2009, Comprehensive studies In the field Consumers was done, which showed that the available functional information is less than expected. Even when following the principles (Language, translations, punctuation, layout) be among, many manufacturers They are not successful in understanding information!. Based on these observations, preparing practical information is not an easy task and requires detailed and comprehensive investigation and attention.
IEC standard / IEEE 82079-1 It has the necessary potential to benefit from its benefits only limited to producers and trustees Standardization not be.
this Standard, its value as a solid basis for legislators seeking to improve Consumer protection are, proved. For example:this Standard In April of this year by European Committee for Electrotechnical Standardization، EN/IEC/IEEE 82079-1 It was approved. Subsequently, more than 30 countries consider it as National Standard implement that after six months of approval, this indicates compliance Standard It is mentioned.
this Standard In addition to those used by professionals, it applies to almost all types of products and no manufacturer (From any part of the industry) Can't do this Standard ignore. If you have any product including; Household appliances, software, furniture, toys, audio and video equipment, Electric or hand tools, machines like lawn mowers or even Medical equipment Like hearing aids and pacemakers, you produce them for use safe And successful of your product, this Standard It is necessary!
Considering that looking for Reduce consumption, many manufacturers are going through uncertain times, meeting expectations is more important than ever. Providing actionable information that is easy to follow is an important part of the puzzle Consumer satisfaction constitutes.
Many of us after Purchase of goods We do not read its instructions and use experience Product testing We prefer it. Although to some extent this behavior is normal, but in many cases, a part of it is due to inappropriate and non-applicable information contained in the instruction sheet of the product, so it is expected. Common standard EN/IEC/IEEE 82079-1 Change this process.